Neo Bet Privacy Policy — Your information is safe with us

This privacy policy provides a full explanation of how personal information is handled for users of the Neo Bet (neobet.click) website and mobile application. By creating an account, using the site, or downloading the app, you agree to this privacy policy.

We know privacy policies can feel overwhelming. That's why this one is written in plain, straightforward language — cutting through legal jargon to explain things as clearly as possible.

Neo bet collects information in several ways. Below is a detailed breakdown of what is collected and when.

• Full Name (as shown on NID)
• Mobile Number
• Email address
• Date of birth (for age verification)
• Current address
• Preferred language and currency

• Scanned copy of National ID Card (NID) or passport
• Selfie or photo (for identity confirmation)
• Proof of mobile banking account ownership
• Proof of address document (required for large transactions)

Some information is collected automatically while you use the site:

Neo Bet uses your data only for specific, legitimate purposes. Each purpose is explained individually below.

• Service delivery: Account management, bet processing, and handling payments and withdrawals.
• Identity verification: Verifying that you are who you say you are, and preventing accounts from being opened by minors.
• Security: Prevention of fraudulent activity, money laundering, and cyberattacks.
• Support: Assisting with issue resolution and dispute settlement.
• Improvement: Improving platform performance and user experience.
• Contact: Important updates, security alerts, and account-related notifications.
• Legal compliance: Meeting the requirements of applicable laws and regulatory authorities.
• Responsible Gaming: Identifying potentially problematic gaming patterns and providing appropriate support.

Neo Bet does not sell your data to third parties. However, in certain cases, data may need to be shared to deliver our services or meet legal obligations.

Neo Bet works with a number of trusted service providers that help operate the platform:

• Payment processor: Mobile banking providers such as bKash, Nagad, and Rocket — used solely to process transactions.
• Game Provider: Game studios such as Evolution and Pragmatic Play — solely to confirm game outcomes.
• Security Services: Fraud detection and cybersecurity providers.
• Cloud infrastructure: A data storage provider with servers in the Asia region.

All these partners are bound by confidentiality agreements with Neo Bet and may only use the information for their designated purpose.

Neo bet may disclose information in accordance with the law in the following circumstances:

• By court order or valid legal process
• Upon request from relevant authorities in connection with money laundering investigations
• At the request of law enforcement in connection with a cybercrime investigation
• For investigations into national security or serious criminal offenses

Neo Bet uses multiple technologies and processes to protect your data — security is ensured in layers, not through a single method alone.

• SSL 256-Bit Encryption: All communication from your browser to our servers is encrypted. Even if intercepted, your data cannot be read.
• Password Hashing: Your password is never stored in plain text. It is kept as a one-way cryptographic hash — no one at Neo Bet can ever see your password.
• Two-factor authentication (2FA): OTP verification at login can be enabled optionally. For large withdrawals, OTP is required automatically.
• Restricted access: neo bet employees can only access the information relevant to their specific role — not everyone has access to all data.
• Regular security audits: Third-party cybersecurity experts regularly audit our systems and identify potential vulnerabilities.
• Firewall & DDoS Protection: Enterprise-grade firewalls are used to keep servers protected against external attacks.
• Separate payment information: Your mobile banking PIN or password never reaches Neo Bet's servers — the payment gateway operates on a completely separate channel.

Cookies are small text files stored in your browser. Neo Bet uses cookies to improve site functionality and personalize your experience.

• Essential cookies: To maintain login sessions and for security purposes. These cannot be disabled as they are essential for the site to function.
• Preference Cookies: To remember your language, theme, and other preferences — so you don't have to set them again each time you log in.
• Analytics cookies: To understand which pages are visited most and where issues arise. These are optional and completely anonymous.
• Security cookies: To detect suspicious multiple logins from the same device.

To disable analytics cookies, you can do so through your browser settings or via Neo Bet's cookie preference panel. Please note that disabling essential cookies may cause certain features on the site to stop working.

Neo Bet does not retain data longer than necessary. A specific retention period is defined for each category of information.

Once the designated retention period ends, information is automatically deleted in a secure manner.

You have certain fundamental rights over your personal data. Neo Bet respects these rights and will help you exercise them.

Neo bet strictly prohibits accounts for anyone under 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected inadvertently, the account in question will be closed and all associated data permanently deleted.

If you suspect a minor is using Neo Bet, please contact support@neobet.click immediately.

Neo Bet may update this privacy policy as needed. For significant changes, at least 7 days' notice will be given before they take effect. Notice is provided:

• Via a banner notice on the site's homepage
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

If you do not agree to the updated policy, you may close your account and withdraw your balance. Continuing to use the site after a policy change will be considered acceptance of the new terms.